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PRIVACY POLICY

Introduction

Welcome to Vedanta Boat (www.vedantaboat.com). Your privacy is important to us, and this Privacy Policy explains how we collect, use, disclose, and protect your personal information. By using our website and services, you consent to the practices outlined in this policy.

1. Information We Collect

We collect the following types of information:

  • Personal Information: Name, email address, phone number, billing details, passport details and other relevant details.
  • Automatically Collected Data: IP address, browser type, device information, cookies, and usage data.
  • Third-Party Data Collection: Information collected through Salesforce, HubSpot, Google Analytics, and other tracking technologies.
  • Booking & Customer Data: When you make a reservation via email, WhatsApp, text, phone call, or in person, we collect personal information necessary to manage your booking.
  • Health & Fitness Information: If required for safety reasons, we may collect a self-declaration of fitness for participation in water-based activities.

2. How We Use Your Information

We use your information for the following purposes:

  • To process bookings and payments.
  • To provide customer support and respond to inquiries.
  • To improve our services, website experience, and marketing efforts.
  • To comply with legal obligations.
  • For marketing and advertising purposes, including retargeting through Google Ads and Meta (Facebook/Instagram).
  • To send transactional emails regarding bookings, cancellations, and refunds.

3. How We Share Your Information

We do not sell your personal information. However, we may share your information with:

  • Third-Party Service Providers: Salesforce, HubSpot, Google Analytics, payment processors, and other tools essential for our business operations.
  • Legal Compliance: If required by law or to protect our rights and business.
  • Marketing Partners: To enhance our digital marketing and customer engagement strategies.
  • Payment Processing: If you make a payment, your transaction is processed through a secure third-party provider, and we do not store your financial details.

4. Data Protection & Security

We implement appropriate security measures, including encryption, firewalls, and restricted access, to safeguard your personal data. However, no online transmission is 100% secure.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to analyze website traffic and personalize content. You can manage cookie preferences through your browser settings.

6. Data Retention

We retain your information as long as necessary to fulfill the purposes outlined in this policy. If you wish to request data deletion, please contact us at [email protected]

7. Your Rights

You have the following rights regarding your data:

  • The right to access, correct, or delete your information.
  • The right to opt out of marketing communications.
  • The right to withdraw consent for data processing.

8. International Data Transfers

If we transfer your data to locations outside your country, we comply with applicable data protection regulations such as GDPR and CCPA.

9. Legal Compliance & Force Majeure

We may disclose personal data if legally required, such as fraud investigations, regulatory requests, or force majeure situations like natural disasters or political unrest. If a trip is canceled due to force majeure, customer communications will be handled according to our Terms & Conditions.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

11. Contact Information

For privacy-related inquiries, please contact us at:

Email: [email protected]

Address: Jl. Bypass Ngurah Rai No.631 - 633, Pemogan, Denpasar Selatan, Kabupaten Badung, Bali 80221

Thank you for trusting Vedanta Boat with your privacy.